Track my return claim

Track the progress of your return claim by entering your Return Claim ID and

Email Address. If you have any problems or questions, visit our Support page.

Frequently Asked Questions

How do I enrol in the Chromebook 90-day trial?

Purchase a Chromebook exclusively from Currys PC World within the promotional period. Enrol online within 14 days of purchase, and then have fun trying out your new Chromebook.

If your Chromebook is not right for you, submit an online return claim within 90 days of purchase as detailed in the Terms and Conditions on this website.


How many times can I participate the Chromebook 90-day trial?

A maximum of one (1) Chromebook enrolment and returns claim are permitted per person during the promotional period.


How do I know if my Chromebook is eligible for the Chromebook 90-day trial?

The Chromebook 90-trial is exclusive to Currys PC World, so if you purchased a Chromebook from Currys PC World during the promotion period and you enrol on this site within 14 days of purchase, you will be eligible to take part in the Chromebook 90-day trial.


How do I prepare my proof of purchase to upload during the enrolment process?

Physical Copy / In Store Purchase:

If you have a scanner, scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet, and transfer the image to your computer so that you can upload it during enrolment. Alternatively, if you complete the enrolment on your mobile or tablet you can upload the image of your receipt from your device’s photo library

Digital Copy /Online Purchases:

Save your proof of purchase to your computer ready to upload.

If enrolling from a tablet or mobile, take a screenshot of the proof of purchase and upload it to the enrolment form from your photo library.

General Requirements for documents uploaded:

When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your enrolment.

Uploaded documents must be in PDF or JPEG image format. Maximum size of each document upload is 2MB.

If required you can upload multiple documents, simply select the files one at a time and click upload during the enrolment process.


Why is my purchase date not listed in the enrolment form?

This is likely to be for one of the following reasons:

  • You have missed the enrolment window for the Chromebook 90-day trial
  • Your purchase date is outside the promotional period

Please refer to your proof of purchase and the Terms and Conditions of the Chromebook 90 day trial.


How do I upload my proof of purchase?

Prepare your documents for upload and then during the enrolment process follow these steps:

To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘Upload’.

If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the Bin icon). Once all documents are loaded select next.


What payment details will I need to provide during the online returns claiming process?

You will need to provide the following details for your nominated bank account that you want your refund paid into. Please note that we cannot refund credit cards:

  • IBAN Number
  • BIC/Swift
  • Account Holder's Name

I have just submitted a returns claim, what happens next?

Your enrolment form/ returns claim will be checked by one of our agents and the status of your enrolment form/ returns claim will be emailed to you within 2 working days. We will keep you up to date on your status via email, but you can also login to this site and check both you enrolment and returns status by selecting the “My status” tab. Alternatively you can check your returns status by using the ‘Track my return claim’ function on this website. If you are still require help with your claim, please contact us via our Support page.


I have submitted an enrolment form/ returns claim but I haven't received any further updates, what should I do?

Please check the email account you provided during the online form for emails related to this promotion. Ensure you check your junk or spam email folder.

Your enrolment form/ returns claim will be checked by one of our agents and the status of your enrolment form/ returns claim will be emailed to you within 2 working days. We will keep you up to date on your status via email, but you can also login to this site and check both you enrolment and returns status by selecting the “My status” tab. Alternatively you can check your returns status by using the ‘Track my return claim’ function on this website. If you are still require help with your claim, please contact us via our Support page.


I have received a missing information email, what does this mean and what do I have to provide?

Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your enrolment.

Common reasons for Missing Information:

  • Proof of purchase was not legible
  • Proof of Purchase did not show the price paid, products or retailer purchased from
  • An incorrect document was uploaded and not a proof of purchase
  • An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your enrolment, this could be a delivery note or invoice
  • The bank details you provided are not matching with your personal details

How do I return my qualifying Chromebook?

Once you have submitted your returns claim online, it will be reviewed by one of our agents in 2 working days. If provisionally approved you will be sent further instructions of how to return your product along with a freepost label.


How should I package my Chromebook?

Once your returns claim is approved, please follow the below guidelines and advice:

  • Pack your items securely in a box or container
  • Avoid using damaged containers or boxes, consider the strength and durability
  • Always use high quality wrapping and cushioning/filler materials to avoid loose contents
  • Always remove old labels and stickers when reusing boxes
  • Protect edges and sharp points with heavy, well-secured edge protection
  • Use heavy-duty double-layered cardboard for valuable items

Why have I not received my refund?

If you have received an email to confirm approval of your returns claim, please check the following:

  • Refer to the Terms and Conditions of the promotion for refund payment timeframes
  • Check your bank statements for the refund amount that you are expecting
  • If you are still unable to locate your payment please contact us

I have been supplied with a prepaid postage label to return my Chromebook, what do I do now?

Package up your Chromebook as outlined below and securely affix the prepaid postage label provided in the approval email to your parcel and take to the post office.

Pack your items securely in a box or container.

Avoid using damaged containers or boxes, consider the strength and durability.

Always use high quality wrapping and cushioning/filler materials to avoid loose contents.

Always remove old labels and stickers when reusing boxes.

Protect edges and sharp points with heavy, well-secured edge protection.

Use heavy-duty double-layered cardboard for valuable items.

Please make sure you include the barcodes / returns claim form / return certificate in your parcel, without this we are unable to identify your returned Chromebook.


I have missed the timeframe to make a return claim for my Chromebook under the 90- day trial, can I still send it in?

No, unfortunately not. We must receive your returns claim within the timeframe stipulated in the Terms and Conditions of the promotion.


I have returned my Chromebook but I have not received any further updates, what do I do now?

From the date that we received your returned Chromebook it can take approximately 10 working days for us to receive the final test report to be able to process your returns claim. Depending on the service used or supplied you may be able to track the parcel through the delivery supplier. If you are still require help with your claim, please contact us via our Support page.


How long will it take to receive my refund?

Payment will be made within the timeframe outlined in the promotional Terms and Conditions.

Contact Us Form

If you have any problems or questions related to this promotion, our customer service team will be happy to help.

By Telephone: 016533913

Lines are open Monday to Friday, 9am to 5pm. Calls will be charged at local call rates from landlines only.